NO PLAGIARISM DUE THURSDAY JANUARY 9, 2020. PLEASE USE ATTACHED RESOURCES TO ASSIST WITH ASSIGNMENT
Research Requirement:
Option B: The retail department store that Nikky, a psychology graduate, works for, is changing how they address customer service, and over the next several weeks the store will be requiring all sales personnel to attend training sessions. As a sales manager, Nikky has heard her employees make comments reflecting their frustration with this requirement; they believe they do an adequate job, so why change what they are currently doing?
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